Delete your Flash eSIM account and data

This page explains how to delete your account in Flash eSIM: Global Travel Data, the app by Flash Connect LTD, and the personal data linked to it.

In the app (immediate)

1. Open the Flash eSIM app and log in with your email.
2. Go to Profile → Delete account.
3. Read the summary, tick the confirmation and tap Delete my Account and Data.

By email (if you no longer have the app)

Send an email from the address of your account to support@flashesim.com with the subject “Delete my Flash eSIM account”. We confirm by email and delete the account within 30 days.

What is deleted

• Your account: email address, name, phone number and sign-in links (Google, Apple).
• Your devices' notification tokens and your sessions.
• Access to your eSIM details (QR code, SM-DP+ address, activation code), usage history and top-up options.

What is kept, and for how long

• Invoices and minimal transaction records (order number, amount, date), only where the law requires it, typically up to 7 years for tax and accounting.
• Installed eSIMs keep working until their plan expires, but you can no longer manage them in the app.

Deleting your account cannot be undone, and no refunds are available after deletion. Questions? Contact us.