Privacy Policy

Effective Date: 01/01/2025

Flash Connect LTD (“Flash Connect,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (flashesim.com) or use our services, in accordance with Hong Kong’s Personal Data (Privacy) Ordinance (Cap. 486) (“PDPO”).

1. Information We Collect

We may collect the following categories of personal data:

1.1 Personal Identifiable Information (PII):

- Name, email address, phone number, billing address, and payment information.

1.2 Service-Related Information:

- Device details, eSIM activation data, and usage history.

1.3 Automated Information:

- IP address, browser type, operating system, and cookies when you interact with our website.

2. How We Use Your Information

We use the information collected for the following purposes:

2.1 To provide, maintain, and improve our services.

2.2 To process payments and provide customer support.

2.3 To comply with legal obligations under Hong Kong law.

2.4 To send you promotional communications, subject to your consent.

2.5 To detect and prevent fraudulent activity.

3. Sharing Your Information

We may share your information with:

3.1 Service Providers:

Third-party vendors to process payments, provide analytics, and support customer service.

3.2 Legal Authorities:

When required by law, regulation, or to protect our legal rights.

3.3 Corporate Affiliates:

For internal business purposes and as allowed by applicable law.

4. International Data Transfers

Your data may be transferred to and processed in countries outside your home jurisdiction. Flash Connect ensures such transfers comply with applicable laws, including the PDPO.

5. Cookies and Tracking Technologies

We use cookies to:

- Improve website functionality.

- Analyze user behavior.

- Provide targeted advertisements.

You may disable cookies through your browser settings, but this may affect website functionality.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

7. Your Data Rights

Under the PDPO, you have the right to:

7.1 Access your personal data.

7.2 Correct inaccuracies in your data.

7.3 Withdraw consent for direct marketing.

7.4 Account Deletion Right:

If you have created an account with Flash Connect LTD, you have the right to request the deletion of your account and all associated personal data. This process can be initiated by the user directly within the Flash eSIM app, typically found in the Settings or Account management section. Alternatively, you may contact our support team via email at: support@flashesim.com. We will respond to and complete deletion requests in accordance with applicable legal requirements.

To exercise your rights, please contact us at support@flashesim.com.

Key Differences from Ohayu’s Privacy Policy

8. Security Measures

We implement reasonable security measures to protect your personal data, including encryption and secure servers. However, no system is entirely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the “Effective Date” will be updated accordingly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Flash Connect LTD

Suite C, Level 7, World Trust Tower

50 Stanley Street, Central, Hong Kong

Email: support@flashesim.com