Effective Date: 18/06/2025
This Delivery Policy explains how Flash Connect LTD (“Flash Connect,” “we,” “us,” or “our”) delivers Flash eSIM services purchased via flashesim.com. By completing an order, you agree to the terms set out below.
1. Delivery Method
1.1 All Flash eSIMs are delivered digitally via email and WhatsApp.
1.2 Your eSIM profile (QR code and installation link) will be sent to both the email address and the WhatsApp phone number you provide during checkout.
2. Delivery Time
2.1 eSIMs are normally delivered within 5 to 15 minutes after successful payment.
2.2 In rare cases of delay, Flash Connect will promptly inform you by email or WhatsApp. You may cancel the order if you do not wish to wait.
3. Customer Responsibilities
3.1 You must provide a valid and correct email address and WhatsApp number at checkout to ensure timely delivery.
3.2 If you do not receive your eSIM within 15 minutes of purchase:
- First, check your spam/junk folder and WhatsApp messages.
- If still not received, please contact our support team immediately.
3.3 If you provided an incorrect email address or phone number, Flash Connect is not liable for failed delivery. However, we will assist in resending the eSIM to the corrected details once verified.
4. Support
For prompt assistance with delivery issues, please contact us:
- Email: support@flashesim.com
- WhatsApp / Hotline (24/7): +1 602-844-3999
5. Governing Terms
This Delivery Policy forms part of our Terms and Conditions.
